Support
On this page
Contact
The easiest way is Email support in the app's Settings. It opens your mail app with a message to support@abece.app that already includes your user ID, so we can find your data. You see the message before you send it and can remove the ID, but without it we cannot tell which data is yours. You can also write to support@abece.app directly. It helps if you tell us your device model, your iOS version and the Abece version you are using.
Report a security issue. If you find a security problem in the app or on this website, write to security@abece.app.
A clue looks wrong
Every word you miss appears on the review screen after the ring. Use the report button on that word's row and pick what is wrong. Reports go straight into the list of clues we check and fix.
Your data
Abece works without signing in, and you can manage your data yourself. Open Settings and go to Privacy and data:
- Export my data gives you a copy of everything we store for you.
- Delete my data wipes your progress: your rings, band, streak and review words. Your languages and settings stay, so you can start fresh.
- Delete account, under Account in Settings, wipes everything, including your user ID and, if you signed in, your sign-in with us. Abece then starts over as if you had just installed it.
Deleting cannot be undone, so the app asks you to confirm first. Deleting the app alone does not delete your data on our server, so use Delete account first if you want it gone.
Work in progress: The Email support row described on this page is not in the app yet. Until it is, write to support@abece.app directly.
For anything else about your data, use Email support or write to support@abece.app directly. We answer within one month. Details are in the privacy policy.